Customer Success Administrator

Due to continued growth, our client based near Royston is looking for a customer success administrator to join their training team within their operations department, reporting into the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying GBP24,500-GBP26,500 depending on experience.

Key Responsibilities:

Project Coordination

• Supporting all areas of project coordination from our clients such as setting up projects and work.
• Supporting with closing off projects, collecting and collating feedback from all Stakeholders.
• Supporting the Operations team to produce contract performance data for account management reporting.
• Supporting the Operations team in all aspects of administration of delivery provided, including setting up, PDF conversion and any other internal processes.
• Attending Associates days as required.
• Inputting data into systems and databases which includes evaluation data and confidential Equalities data.
• Contributing to the smooth f low of work by taking enquiries for work and passing incoming calls to the appropriate department/person.
• Meeting or exceeding the Quality Delivery Plan standards and contributing to the review of these standards at regular intervals.
• Printing and binding of materials when needed and management of our external printing supplier.
• To re-order consumables as required.

Accreditation

• Administering all aspects of the accreditation process for training courses including registering learners, records of learning and certification.
• Administering the email, including managing post course submissions and allocating assessors, chasing and sending assessment forms.
• Administering course attendance certificates and external accreditation certificates processes.

Compliance

• Adhering to and working in accordance with agreed Company policies, procedures
• and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities.
• Ensuring compliance with our Information security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and
• CE/CE+.
• Complying with company document management system and version control.
• Adhering to company brand in all correspondence and materials delivered by the company, by applying consistent, marketing-approved templates for all activities.
• Developing and maintaining a positive relationship with clients and their staff, as well as with associates.
• Undertake any other duties necessary to this position as reasonably delegated by the SLT or Line Manager.

Person Specification:

• Previous experience in business support administration.
• Experience of using CRM databases such as Salesforce is preferred but not essential.
• Excellent verbal and written communication skills with attention to detail.
• Proficient Microsoft software skills including Word, Excel and PowerPoint.
• Self-motivated with the ability to work well in a fast paced, dynamic team environment.
• Ability to engage with all Stakeholders in a confident and professional manner.