2nd Line Service Desk Analyst

2nd Line Service Desk Analyst

Location: St Ives, Cambridgeshire

Hours: Monday Friday 8:00am 5:00pm

Salary: GBP28,500 - GBP33,000

Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme.

Duration: Permanent

Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you!

We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands-on experience and be looking for your next challenge!

Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

What our client offers:

• Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues.
• Guiding and mentoring 1st Line Analysts & Field Engineers.
• Investigating & escalating incidents to 3rd line where needed.
• Ensuring seamless client communication and managing expectations.
• Collaborating with the wider IT team to improve processes and service delivery.
• Staying ahead of the game by continuously improving your technical knowledge.

What we are looking for:

• Proven experience working in a helpdesk environment within a managed service provider.
• Microsoft 365 expertise
• Strong IT Foundation- ideally a relevant qualification such as an NVQ, Diploma, degree or demonstrable progress towards one.
• Strong technical knowledge across Windows server and desktop environments, Microsoft Exchange, Active Director and Windows operating systems.
• A strong grasp of core IT networking principles.

So, are you ready for your next job? Hit on the apply button today

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.