Assistant Housing Gateway Officers

We are looking for an Assistant Housing Gateway Officer to join our team in South London. About the Role As an Assistant Housing Gateway Officer, you will be the first point of contact for individuals facing homelessness or housing difficulties. You will provide advice, support, and practical solutions, ensuring individuals receive the help they need. Key Responsibilities: Conduct face-to-face homeless assessments and process referrals Provide housing advice, assistance, and support to prevent homelessness Maintain Personalised Housing Plans and update records accurately Support vulnerable individuals in accessing housing solutions Assist customers with online housing applications and bidding systems Deliver a professional and empathetic customer service experience Job Details 36 hours per week Training: 5 days in-office, then hybrid once comfortable DBS: Basic DBS check required What We are Looking for: Strong customer service skills - housing experience is not essential Good IT skills and ability to manage online systems Ability to communicate effectively and handle sensitive situations A proactive and empathetic approach to supporting individuals Why? Comprehensive training and support provided Hybrid working available after initial training Opportunity to make a real difference in the housing sector Work as part of a dedicated and supportive team Interviews will be conducted via Microsoft Teams. If you are a motivated and customer-focused professional looking for a rewarding role, we'd love to hear from you