A small prestigious international bank is seeking a “hands on” manager for its retail banking operations area. Your responsibilities will include: * Managing a team, processing all retail banking & cashiering for the London branch and providing customer services support to RM’s regarding HNWI & private banking * Processing payments and treasury settlements * Ensuring CDD/EDD is updated Your experience must include: * Extensive proven and relevant retail banking/SWIFT payments/customers services experience gained in banking * Strong proven staff management skills * Excellent communication/presentation skills gained in front line customer services * Able to work well under pressure, show initiative and good problem-solving skills Please note this role will be working 5 days a week in the London office