IT Support Officer - Hybrid

As an IT Support Officer, you will be liaising with and working alongside multiple departments, providing guidance and support to users of the force crime recording and intelligence systems. You will work as part of a team, providing support to all users, using strong troubleshooting skills to ensure requests for support are dealt with in a timely manner.

Hours - full time.

Key Responsibilities:

• Undertaking various administrative duties in relation to digital policing systems.
• Monitoring and resolving user issues and interface errors, providing advice and documenting solutions.
• Providing a high level of customer service to internal users and partner agencies.
• Monitoring and maintaining data that passes from digital policing systems to external agencies adhering to GDPR and the Data Protection Act (2018).
• Interpret and document business requirements, raising system change requests.
• Creating and providing supporting documentation for digital policing systems, including best practice recommendations.

Experience and Skills:

• Experience of working with a variety of IT systems.
• Experience of working in a service delivery/customer focused environment with evidence of good customer service skills.
• Good administration and communication skills, both written and verbal.
• Experience of working effectively within a team.
• Experience of managing a high workload, being able to risk assess and prioritise.
• Possess good problem solving skills, showing attention to detail.

To be eligible to apply for this role you must have a 3 year checkable history in the UK would have been resident in the UK for the last 3 years.

If you are looking for an entry level position which offers a great opportunity for candidates with or without IT experience, then apply today
Click on the "Apply" button below to start your application.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK