Aftercare Manager

A well-established property developer is seeking an experienced Aftercare Manager to oversee the post-completion phase of newly completed residential and mixed-use developments.

This role is crucial in ensuring client satisfaction, managing defect resolution, and maintaining strong relationships with stakeholders.

Key Responsibilities:

• Serve as the primary point of contact for clients after project completion.
• Manage and coordinate the resolution of defects and snagging issues.
• Develop and implement aftercare processes to improve customer satisfaction.
• Liaise with subcontractors and suppliers to ensure timely resolution of issues.
• Conduct post-completion inspections and follow-up visits.
• Maintain accurate records of all aftercare activities, including client communications and remedial works.
• Provide feedback to the construction and project teams to help refine future projects.
• Ensure compliance with health, safety, and quality standards.

Qualifications & Experience:

• Proven experience in a similar aftercare/ defects manager role on residential or commercial construction projects.
• Strong understanding of construction processes and building regulations.
• Strong interpersonal and communication skills, along with a proactive approach to issue resolution, and the ability to manage multiple projects simultaneously.

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