Freight Forwarder/Import Co-ordinator

• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP s/KPI s to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Experience/Skills Required:

Thorough understanding of customer needs

Knowledge and experience in of the international transportation and logistics industry, in export Air, Sea or Road operations.

A knowledge and understanding of financials and impact on business

A Good knowledge of IT systems and processes used in the transport sector

Fluent in English, local language and any other languages required for smooth operation of business