Compliance Administrator

Job Title: Compliance Administrator Location: Office Based in Gloucester Salary: £25,000 Contract Type: Full time permanent The Compliance Administrator plays a crucial role in assisting the Third-Party Oversight Manager in managing the oversight process of Appointed Representatives (ARs), Introducer Appointed Representatives (IARs), and other third-party distribution relationships. This position provides administrative and operational support to ensure efficient and effective oversight activities. Responsibilities: Administrative Support: - Maintain accurate and up-to-date records, documentation, and databases for all third-party entities - Coordinate and schedule site visits, meetings, and training sessions - Prepare and distribute meeting agendas, minutes, and other relevant materials - Assist in the preparation of reports, presentations, and other documentation as required Oversight and Monitoring Support: - Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics. - Support the coordination and execution of mystery shopping exercises within AR premises. - Monitor and track training completion data for AR colleagues. - Assist in the preparation of AR oversight packs for governance forums. Communication and Coordination: - Act as a liaison between the Third-Party Oversight Manager and third-party entities, facilitating effective communication and coordination. - Coordinate and schedule Approved Person check-in calls and regulatory update sessions. - Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities. Project and Task Management: - Support the Third-Party Oversight Manager in managing projects and initiatives related to third-party oversight. - Maintain project timelines, task lists, and follow-up on outstanding items. - Assist in the coordination and implementation of new processes or systems related to third-party oversight. Continuous Improvement: - Identify opportunities for process improvement and streamlining within the third-party oversight function. - Suggest and implement changes to enhance efficiency and effectiveness. - Provide feedback and recommendations to the Third-Party Oversight Manager based on observations and insights. Skills & Experience: - Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. - Strong stakeholder management - Attention to detail - People management - Well-developed report writing, verbal and written communication and presentation skills; - Familiarity and competency using MS Office (Word, Excel, Outlook) - Strong organisational and time management skills - Good written and verbal communication - Ability to influence - Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material (Desirable) - Understanding of the insurance placement process (Desirable) Why Join Us? - Competitive salary and benefits package - Flexible working and holiday options - Pension, enhanced parental leave, and life insurance - Discounts on technology, travel, and leisure - Learning and development opportunities - Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. #HP REF-(Apply online only)