Guest Service Manager

Job Title: Guest Services Manager
Location: Central London
Salary: 28,000 per annum (OTE up to 35,000, depending on service charge)
Schedule: Full-time, 12-hour shifts (8am-8pm), 4 days on / 3 days off
Contract Type: Permanent, On-site

Role Overview

An iconic, luxury hotel in the heart of a prestigious London location is seeking a Guest Services Manager to join its dedicated team. This is an exciting opportunity to manage day-to-day operations within a five-star environment, ensuring exceptional service and seamless guest experiences throughout every stage of their stay.

As the Guest Services Manager, you will oversee the front-of-house team, ensuring high standards of hospitality, and will be key in delivering excellence and customer satisfaction across all guest services operations.

Key Responsibilities as the Guest Service Manager

• Supervise daily front-of-house operations and guest service functions
• Manage reception duties and ensure smooth check-in/check-out procedures
• Maintain high levels of customer satisfaction and handle guest enquiries or complaints with professionalism and discretion
• Lead, mentor, and support the guest services team
• Collaborate with other departments to ensure guest needs are met promptly and efficiently
• Monitor service standards and contribute to continuous improvement initiatives
• Ensure a welcoming, elegant, and professional environment in all guest-facing areas

About You

• Previous experience in guest services or supervisory roles within a luxury or five-star hotel environment
• Strong leadership and team management abilities
• Excellent customer service and interpersonal skills
• Well-spoken and presentable, with a professional and welcoming demeanour
• Ability to handle pressure and multitask effectively in a busy environment
• Proficient in communication and conflict resolution
• A positive, hands-on approach with strong attention to detail
• A degree in Hospitality Management or a related field is desirable
• Driving licence not required

Why apply?

Join a prestigious hotel in a prime location, offering a supportive and rewarding working environment. If you're passionate about delivering world-class service, thrive in a luxury setting, and are eager to be part of a team that values excellence and elegance, we would love to hear from you.