Learning and Engagement Manager

We have a fantastic opportunity for a Learning and Engagement (L&E) Manager to join our award-winning Rapport Learning and Development team. This operational role focuses on delivering in-person learning and engagement. You will work closely with frontline and leadership teams to build strong connections and promote a culture of service excellence and inclusion.  Your time will be split between two key areas - supporting Rapport's core learning strategy, and leading a collaborative L&E programme with one of our flagship clients.  While there is a consultancy element, the focus is on connecting with people in their work environments. You will deliver impactful workshops, create engaging learning experiences, and coach leaders to bring out the best in their teams.  You will report to the Head of L&D at Rapport and, when working with our client, to the Service Delivery Director (Soft Services). You will collaborate with colleagues across the L&D team, including out Digital Learning Manager, Events & Project Coordinator, Guest Experience Trainers, L&D Business Partners, and Senior L&D Manager. Type of Contract: Full-time, Permanent Hours: 40 per week (Monday-Friday) Salary: £45,000 per annum Location: Holborn, with travel across Central London and UK&I client sites Main responsibilities Inspire and coach others to grow, perform and achieve their best. Manage learning and engagement projects with clear, measurable plans for continuous improvement. Act as an on-the-ground engagement lead, fostering trust and participation from frontline and leadership teams. Deliver in-person, interactive workshops that promote learning and engagement.. Coach managers to enhance team performance, motivation, and development. Design learning initiatives tailored to diverse learning styles and cultures. Use digital learning tools where relevant to boost engagement and performance. Promote inclusive, wellbeing-focused employee events and recognition. Collaborate with service partners and stakeholders to embed a learning culture. Support social and learning programmes like internships, graduate schemes, and apprenticeships. Apply a mix of learning techniques to enable behavioural change and growth. Champion and role model Rapport and our client's values through all learning and engagement activity. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Ideally, have previous Learning and Development experience with consulting, training facilitation, and engagement. Have a confident in-person presence and build rapport easily with diverse teams. Be passionate about service, people development, and experiential learning. Bring experience in delivering face-to-face training, coaching and engagement. Tailor learning approaches to suit different audiences and preferences. Communicate clearly and empathetically across all levels. Balance multiple projects with strong organisation and collaboration skills. What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about! About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at (url removed). We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience