Field Service Engineer

Field Service Engineer - Packaging Technology Leading Global Packaging Solutions Provider About Our Client: Our client is a global leader in process and packaging technology, with a presence across nearly 20 countries. They develop intelligent and sustainable technologies for the pharmaceutical and food industries, ensuring that people worldwide receive high-quality medications and safely packaged food. The Role: As a Field Service Engineer, you will join a global service organisation committed to delivering excellent customer support and contributing to the profitable growth of their clients in the pharmaceutical and food sectors. Key Responsibilities: * Install, commission, and maintain new packaging lines to meet agreed specifications * Conduct site acceptance tests and troubleshoot equipment issues across secondary packaging equipment * Provide customer training on routine maintenance and operation of packaging equipment * Resolve electrical, mechanical, and software issues, identifying root causes * Liaise with the engineering team when necessary for complex problem-solving * Manage customer expectations and provide detailed reporting following site visits * Support product trials and work efficiently to minimize downtime * Engage in ongoing product training to stay current with the latest equipment developments Required Qualifications: * Experience in field service, preferably in packaging engineering * Qualifications in Mechatronics, mechanical or electrical engineering * Understanding of FMCG & GMP manufacturing industry * Proficiency in electrical, mechanical, and software engineering * Knowledge of modern and legacy control systems * Experience with high-speed packaging machine adjustment and optimization * Understanding of PLC theory and implementation (e.g., RsLogix, Simatic Step7) Essential Skills: * Commercial awareness with ability to identify business opportunities * Strong customer service orientation * Excellent prioritization skills to meet challenging deadlines * Willingness to travel and work remotely * Full driving license What's On Offer: * Competitive salary * 25 days holiday per year plus public holidays * Staff discount scheme with access to company benefits * Medical cash plan * Life Assurance (7 x annual salary) * Income protection * Opportunity to gain experience within a global industry leader * Supportive and collaborative work environment * Professional development opportunities If you're an experienced engineer looking to advance your career with a market leader in packaging technology, we want to hear from you. Apply now through Lynx Recruitment - your pathway to exceptional engineering opportunities