Location

Bargate
United Kingdom
United Kingdom

Date Published:

2025-04-21

Online to:

2025-06-20
Pound 12916.00 Annum

Part Time Customer Service Advisor

Job Title: Part-Time Customer Service Advisor Salary: £12,916.80 Location: Belper, Derbyshire Start Date: 6th May Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits. Key Responsibilities: Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits. Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service. Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service. Work Schedule: 20 hours per week Choose between two shifts: 10am to 2pm 4pm to 8pm Monday to Friday (Office-based in Belper) Minimum Requirements: Proven customer service experience GCSE Grade 4 (C) or equivalent in English Good knowledge of Microsoft applications and web-based platforms Previous contact centre experience is preferred, but not essential Rewards and Benefits: Comprehensive Training: 4-week training program to ensure you're fully prepared for the role Annual Bonus: Performance-based bonus scheme Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu) Pension Scheme: Company contributes 7%, employees contribute 1% Employee Assistance Programme: Support for both personal and professional matters Health Benefits: Free flu jabs and eye tests On-Site Amenities: Subsidised bistro and coffee shop Employee Benefits Hub: Access to discounts and offers This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today! Brook Street NMR is acting as an Employment Agency in relation to this vacancy

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