Customer Service Specialist

Title: Customer Service Assistant Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation) Salary: £24,000 ( Depending on Experience) Benefits: - Pension - Private medical insurance - Life assurance - Cycle to work scheme - 22 days annual leave (increasing by one day each year to 25 days) - An additional day off each year to celebrate your birthday or an alternative special event. The Role: Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients. This is a hybrid position based in Surrey, with the option to work from home two days per week after probation. Job Responsibilities: * Be the first point of contact for clients and suppliers via phone and email. * Deliver high-quality, timely support by resolving client and supplier queries efficiently. * Maintain accurate records by updating and closing cases within the internal portal. * Provide support to the broader Waste team including Account Managers and Compliance staff. * Handle administrative tasks such as document collection and uploading. * Ensure services are delivered to internal SLAs and exceed client expectations. Professional and Personal Attributes: * A minimum of 2 years’ experience in a Customer Service or Client support role. * A dynamic, client-focused mindset with a passion for delivering great service. * Excellent communication skills and the ability to build strong relationships with both clients and internal teams. * Strong organisational and multitasking skills under pressure. * A detail-oriented problem-solver who takes initiative and follows through. * Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems. * GCSE English & Maths (Grade C/Level 4 or above). * A genuine interest in ESG, sustainability, and helping organisations make a positive impact