Housing Advisor

Housing Advisor

Islington

Up to £32,700

Permanent

Hyde is looking to recruit a Housing Advisor.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.

As a Housing Advisor at Hyde, you will be working within the PFI Housing Management team to provide a proactive, effective and customer-focused service to residents, resolving enquiries and supporting housing management processes.

Responsibilities

• Act as the first point of contact for all customer enquiries across a broad range of housing services via phone, emails and in person at reception.

• Manage tenancy change processes including mutual exchanges, successions, assignments and unauthorised occupation

• Respond to partner-generated enquiries.

• Maintain accurate records and manage the flow of customer enquiries via Housing Management systems

Skills and Experience Required

• Strong customer service skills, with the ability to resolve issues effectively at first point of contact

• Good knowledge of housing management processes and tenancy changes

• Proficient in using Microsoft Office applications and housing management systems

• Experience administering casework, preparing referrals and managing debt-related enquiries

• Ability to work collaboratively with internal and external partners to provide a seamless service

• Well-organised with a keen eye for detail and excellent record-keeping skills

Benefits

• A fantastic pension

• Life assurance

• Great holidays

• An award-winning flexible benefits package

• Volunteering days

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.