Area Manager - Maintenance Services

Job Title: Area Manager Maintenance Services

Overall Purpose of Job

You ll be directly managing a team of trade staff carrying out maintenance to tenanted and empty properties.

It ll be your responsibility to ensure the delivery of an excellent maintenance service.

We offer all our employees a great package of benefits, including:

• Competitive salary GBP42, 037 which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

There are lots more benefits to working for Ongo

Our Values

Responsibility

• For the effective management of staff working within the maintenance services team.
• To create a team where a culture of excellent customer service is a key focus for all job activities;
• For the delivery of a service that provides excellent Value for Money whilst also achieving performance targets set out.
• To ensure that our quality standards are met.
• Communication with all stakeholders is clear and effective at all times.
• To deliver a service that meets all our Health & Safety, regulatory and legislative standards.

Drive

• To grow talent and capability in the team by ensuring all employee appraisals undertaken both effectively and timely, addressing any issues as appropriate;
• To maintain our properties to the expected standards with Value for Money in mind.
• To develop, implement & embed a performance framework across the service area.
• For continuous improvements that enhance the delivery of the maintenance service.
• To ensure that legislative requirements are met.
• To find innovative solutions to a range of maintenance activities.
• To challenge the norm
• To learn and develop yourself whilst undertaking this position.

Partnership

• Working closely with staff, tenants and customers at all times.
• Actively engage with our contractors to ensure that Ongo s requirements are met.
• Through effective communication to all our colleagues.
• By taking into account other service areas within ongo.
• Working with other organisations to deliver our commercial offerings.

There are also some things we should tell you about the role;

• Management of staff will be an important part of undertaking this role and you will be expected to lead by example.
• Effective and informed decision making will play a huge part in the role on a daily basis.
• You will need to be well versed in all aspects relating to Value for Money and meeting our cost and performance objectives on a consistent basis.
• The role will include dealing with complaints and communicating closely with our tenants.
• You will have responsibility to ensure resources are fully utilised at all times.
• You will be responsible for vehicles, plant and equipment used by our trade teams.
• Prioritising and meeting deadlines is a daily occurrence.
• You will be expected to have excellent two way communication skills.
• You will be expected to carry out quality assurance checks to our properties and neighbourhoods.
• You will be expected to use your technical skills and knowledge to provide schedules of work and determine the associated costs.
• There are some physical elements to this role, including manual handling, lone working and working outside in all weathers.
• You ll be responsible for the Health & safety of staff members across the service area.
• You will get to work with our tenants and customers and a great team of people.
• You will be expected to uphold Ongo s policies and principles in relation to equality & diversity at all times.

This is what Knowledge, Skill & Experience you ll require.

• Experience of managing teams carrying out a range of maintenance tasks.
• You ll have experience of successfully managing and improving performance.
• You ll have been part of a team that has delivered an excellent value for money service
• You will have performance managed individuals and teams in a way that has delivered improved performance.
• You will need experience of change management and the techniques involved.
• You must have motivation skills and experience of utilising those skills effectively.
• Excellent communication skills will play a key part in this role.
• Experience of property repairs and construction techniques.
• You will have an excellent knowledge of Health and Safety at Work legislation.
• Customer care orientated and dedicated to the provision of a quality service.
• You will be expected to have experience of creative problem solving and developing processes and working practises.
• You will be expected to have a full driving licence.
• The ability to work within specific deadlines and ability to prioritise workloads is essential.