Payroll Supervisor (HYBRID)

Ensure timely and correct deliveries (SLA s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. Offices based in Walton-On-Thames.

Client Details

Our client is a large organisation with a widespread reach throughout the UK & Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth.

Hybrid working: 2 days from home and 3 from the office per week.

Description

The Payroll Supervisor (HYBRID) role involves:

Managing Customer Service and continuous improvements:

Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer
Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met
Proactively drives offshoring and nearshoring transition activities for own customers
Ensures that customer documentation such as OPM and control framework is always up to date
Approves system or process changes and different type of authorization requests to customer systems

Customer Service and relationship management:

Acts as the operational single point of contact/escalation for named customers
Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes
Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model
Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.

Financial management:

Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps
Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner.
Manages and follows up on change orders for own customer

Profile

A successful Payroll Supervisor (HYBRID) will:

• be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role.
• Will be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing.
• Excellent customer service and client relationship management skills.
• Exceptional problem-solving abilities and a proactive approach.

Job Offer

Payroll Supervisor (HYBRID) role offers;

• A competitive salary ranging from (phone number removed)
• An inclusive and supportive company culture that values employee development.
• A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home)

Benefits:

• Customer and Employee Referral schemes
• Occupational sick pay (8 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme with accelerators
• Private Medical Insurance (with option to add dependants)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly 100 cash prize draw