Senior Customer Care Co-ordinator

Senior Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things. We are recruiting for a Senior Customer Care Co-ordinator to be based in our South Midlands Regional Office, based in Northampton. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit. MAIN DUTIES * Dealing with incoming calls, post and emails relating to Customer Care. * Validating complaints and resolving problems quickly & efficiently seeking direction where required. * Co-ordinating the Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance through the co-ordination of diaries. * Checking and ensuring work has been carried out to the purchaser’s satisfaction. * Issuing and following-up on contractor’s reports and outstanding issues. * Updating and maintaining records using Sitestream and producing weekly reports. * Carrying out preparations for clearance of Customer Care invoices, including contra charge letters. * Bringing persistent faults to the attention of the Head of Customer Care. * Developing a good understanding of the Social Housing Defect Reporting Process, including end of defects, and assisting with End of Defect Inspections when required. * Developing a good understanding of and assisting the Warranty Claim Procedures, as required. * Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. ESSENTIAL SKILLS / ATTRIBUTES * Customer service experience within an office environment. * Experience in the use of CRM software * Educated to GCSE Standard (or equivalent) including English and Maths. * Good verbal and written communication skills. * Ability to multi-task with good time management. COMPANY BENEFITS * Scottish Widows Pension Scheme * 33 days holiday entitlement (including bank holidays) * Group Staff Discount at Triumph Motorcycles ltd. * Competitive discount on our homes (dependent upon the property and location) So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today