Quality Customer Liaison

Quality Customer Liaison

Crewe

Major Recruitment is working alongside a leading global automotive business in the Midlands, which is looking for a Quality Customer Liaison

As a Quality Customer Liaison, you will be based at the customer assembly plant to act as a key customer contact for any quality concerns and act as an interface between manufacturing plants to provide feedback on these issues. Also, to support with any issues relating to delivery/sequencing

Key Responsibilities of a Quality Customer Liaison

• Liaise with customer Quality Engineers/Technicians to understand concerns and, where appropriate, locally act on concerns or feedback concerns to PCSB for resolution.
• Identify quality concerns and, where appropriate, negotiate acceptance or arrange for quarantine, return, or rework of parts.
• Ability to recognize and define defects and to give feedback information to manufacturing plants for corrective actions.
• Understand quality boundary standards, including colour match standards and, where necessary, train/appraise others in their use and implementation eg: customer personnel such as production line, inspector associates etc.,
• Support 8D corrective action investigations into related quality concerns.
• Generate reports for any stock containment actions.
• Support customer PCPA type meetings where appropriate.
• Assist in any delivery/sequence issues and feed back to PCSH Logistics/Planning
• Provide daily reporting in agreed format back to PCSB.

Skills required to be a successful Quality Customer Liaison

• Proven experience in tier one or OEM automotive
• Is able to work without supervision.
• Experience working in a quality role with an automotive supplier.
• Ability to work as part of a team or on own initiative.
• Ability to work to deadlines.
• Excellent attention to detail
• A client focused approach to service delivery
• Excellent communication skills
• Competent IT skills

What is in it for you?

• Salary up to 38,000

Major Recruitment is an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straightforward.

INDBD