IT Infrastructure Analyst

IT INFRASTRUCTURE ANALYST

Purpose of role:

The IT Infrastructure Analyst is responsible for ensuring the stability, security, scalability and efficiency of infrastructure deployed across all Park Holidays locations throughout the UK by managing both cloud and on-premise environments. This role plays a critical part in maintaining business continuity, supporting digital transformation, and optimising IT operations.

Reporting into the IT Operations Manager, the analyst will:

• Monitor and manage Azure resources, including virtualisation to ensure high availability and performance.
• Secure IT Systems by implementing security policies, monitoring for threats, and ensuring compliance with relevant regulations (e.g. GDPR, SOX, PCI DSS) and industry standards.
• Support physical network infrastructure by configuring and maintaining servers, appliances, L2/L3 switches, VLANs, and network security.
• Optimise licensing and costs by managing Microsoft 365 and Azure resources effectively.
• Act as a point of escalation and provide technical support to troubleshoot and resolve infrastructure, network, and applicationrelated issues to other internal teams within the IT Department.

Key Job Accountabilities Key Job Accountabilitie:

Key Job Accountabilities

• Manage and deploy both onpremise and cloud-based infrastructure at all levels of the OSI model.
• Monitor the infrastructure landscape so that it remains supportable, secure and performant.
• Ensure that security patching remains compliant and that risks are highlighted, managed and\or mitigated wherever possible for all infrastructure and applications across the business.
• Create effective processes and documentation for all areas of responsibility to enable efficient controls and ways of working.
• Ensure IT compliance and governance is adhered to for GDPR, SOX, PCI DSS and other regulatory framework the company adheres to, ensuring that commitments and deadlines are met or exceeded.
• Take ownership of any escalated requests or incidents from the IT Service Desk team through to resolution.
• Support in the delivery of IT projects by understanding the scope and applying creative technical skills to devise a solution using new or existing technologies.
• Provide technical and operational support to the resolution and recovery of normal operations following Critical and Major Incidents.
• Strive to identify areas for service, process and technical improvements by constantly reviewing current processes and ways of working and challenging the status quo.
• Investigate technology and solutions to meet current and future business challenges or requirements.
• Work with both 3rd party vendors and internal teams to deliver operational excellence.

Desirable Skills & Experience:

• Experience of server and data migrations from onpremise servers and appliances to cloud based environments.
• Familiarity with implementing, configuring, and supporting Microsoft Business Central (SaaS).
• Familiarity with administration of cloud services such as Azure Data Factory, Power Apps, Power Automate.
• Proficiency in scripting languages (PowerShell, Bash, Python) for automation and system management.
• Azure certifications relevant such as AZ-900 (Azure Fundamentals), AZ-104 (Azure Administrator Associate) etc.
• Industry recognised qualification in ITSM such as ITIL.