Customer Service Advisor

Customer Service Advisor Location: Dundee City Centre Contract: Temporary (12 months, potential for extension) Start Date: 12th May 2025 Working Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: Office-based for the first 2 months, then 3 days remote (subject to approval) Join a Leading Financial Institution & Kickstart Your Career Are you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to provide customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. This is an excellent opportunity to build your career in financial services with full 8 week training programme training, career progression opportunities, and a supportive work environment. Why Apply? Competitive Pay: £14.02 per hour with weekly pay Hybrid Flexibility: Work from home three days per week after the initial 2 months Career Growth: Structured training and internal career progression opportunities Great Benefits: Holiday allowance Central location Employee perks, including discounted shopping, travel, and attraction tickets Well-being support through dedicated apps and Employee Assistance Programme Inclusive and diverse workplace with a strong support network What You'll Be Doing Provide first class service to customers by acting as a first point of contact for any queries or requests by phone Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries Handing requests for information or changes to details quickly and securely Ensuring all information is recorded efficiently and accurately Dealing with situations with care and empathy What We're Looking For Strong communication skills and a passion for customer service Ability to handle queries with confidence and professionalism Quick learner who enjoys problem-solving and working in a team Adaptability and a proactive approach to challenges Diversity & Inclusion We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know. Apply today to take the next step in your career