Day Concierge

Shift Pattern: 4 on, 4 off Time: 7:00 - 19:00 Location: Hayes / UB3 - Accessible via Hayes & Harlington + West Drayton Station. Job Title: Day Concierge Duties & Responsibilities * To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * Accepting and issuing of resident’s parcels. * Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. * Ensure only authorized persons are given access to areas. * Issuing of visitor parking permits, offering explanations to the onsite parking procedures. * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. * Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. * Correct reporting of any security / health and safety issues. * Correct reporting of any incidents or complaints. * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. * Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. * Cross training of other resort departments. * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. * Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. * Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession. * Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. * Maintain a safe environment for all people in the estate at all times. * Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. * Report any accidents and record in the accident book as appropriate. * Turn on and off the lobby lights at the appropriate times. * Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people. * Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate. Skills, Experience & Qualifications * Excellent communication skills. * Polite and confident with a great deal of patience. * Ability to multi-task and time-manage. *Ballymore Operate as an Equal Opportunities Employer