Customer Engineering Manager

Job Title: Customer Engineering Manager
Location: Birmingham, UK
Industry: Manufacturing / Automotive
Salary: Competitive

About the Company
Our client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future.

The Opportunity
We are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers. This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations.

Key Responsibilities

• Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency.
• Build and nurture trusted relationships with customer stakeholders across all levels.
• Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met.
• Define project scopes, risks, and goals in close collaboration with internal teams and customers.
• Support global customer engagement through occasional travel (UK, Europe, North America).
• Embed best practices in project and risk management across the team.
• Collaborate cross-functionally with design, test, quality, manufacturing, and service teams.
• Lead and develop the customer engineering team through mentoring, performance reviews, and professional development.
• Drive innovation and continuous improvement in engineering processes and customer experience.
• Present solutions and proposals clearly and confidently to customers, ensuring alignment with technical and commercial expectations.

Required Skills & Qualifications

• Degree-qualified in Engineering (Mechanical, Electrical, Software, or equivalent experience).
• Minimum 7 years of engineering experience, with 3+ years in customer-facing or managerial roles.
• Strong technical foundation in engineering design and project execution.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple complex projects and stakeholder groups simultaneously.

Preferred Experience

• Background in the automotive, rail, or energy storage sectors.
• Experience integrating complex subsystems into full vehicle or product systems.
• Knowledge of thermal management systems or HVAC design.

Why Join?

• Be part of a mission-driven company shaping the future of sustainable engineering.
• Thrive in a collaborative, innovative environment where your ideas make a real difference.
• Enjoy a competitive salary package, ongoing learning, and clear paths for career progression.