Hire Desk Controller

Key Accounts Hire Controller
Location: Hemel Hempstead
Type: 18 months contract, potential for permanent opportunities
Hours: Full-Time
Salary: Circa GBP37,000

A leading national plant hire provider is seeking a Key Accounts Hire Controller to join a high-performing team that supports key infrastructure clients, This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and wants to be part of a passionate, collaborative team that makes a real impact.

The Role:
As a Key Accounts Hire Controller, you'll play a vital role in delivering top-tier service to high-value clients. Your day-to-day will include:
Managing incoming hire enquiries from key clients and large-scale infrastructure projects
Offering expert advice on plant and equipment availability, suggesting alternatives where needed
Preparing accurate quotations using the Syrinx hire system
Resolving all customer queries promptly - within 24 hours
Liaising closely with internal departments including logistics, recruitment, sales, and credit control
Occasionally attending customer sites to understand projects and strengthen relationships

What We're Looking For:
A team player with a "can-do" attitude and a customer-first approach
Passionate about delivering exceptional service and doing things right the first time
Excellent communication skills - both written and verbal
High attention to detail and strong organisational skills
A self-motivated individual who thrives in a collaborative environment
Strong IT and admin skills - experience with Syrinx is ideal, but not essential
Previous experience in a hire desk, customer service or coordination role is beneficial

What's on Offer:
Join a business that's committed to making a positive impact in the construction industry
Be part of a collaborative, fun, and inclusive culture where your contribution matters
Work with some of the UK's largest infrastructure projects
Opportunities for development and career growth
Flexible working arrangements considered

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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