Systems Support Engineer

Systems Support Engineer Overview: Take on a pivotal role supporting advanced systems and equipment. This position requires technical expertise, collaboration, and a customer-focused approach to ensure the reliability and effectiveness of critical technologies. Key Responsibilities: * Fulfill in-service support commitments by collaborating with project teams, customers, and end-users. * Respond proactively to technical issues, customer fault reports, and queries. * Diagnose electrical and mechanical faults remotely and on-site when required. * Monitor system performance, conduct root cause analyses, and suggest improvements. * Implement inspection and preventative maintenance programs. * Ensure equipment remains safe and operational. * Conduct defect investigations, surveys, and testing in collaboration with the field support team. * Maintain Integrated Logistics Support (ILS) documentation and process change requests. * Identify resource conflicts and support engineering management in resolving them. * Adhere to and promote engineering best practices for continuous improvement. * Support obsolescence strategies for relevant product lines. Qualifications and Skills: * Experience in any phase of the engineering lifecycle, with a preference for familiarity with technical equipment. * Strong diagnostic skills for systems and equipment. * Proven ability to meet tight deadlines and perform under challenging conditions. * Good interpersonal and organisational skills. * Ability to manage tasks effectively, maintain high-quality standards, and communicate clearly. * Valid driving license and willingness to travel occasionally