Customer Liaison Officer

Customer Liaison Officer Starting salary £31,968 Location Manchester Full Time What you’ll be doing * Resident engagement events, and inspections with contractors in advance of remediation works * Arranging other consultation activities with affected customers and contractors * Supporting customers by resolving complaints and responding to queries related to remediation works in a well-coordinated, effective and responsive manner * Supporting the Building Safety Team in the effective delivery of the remediation programme and being the main customer point of contact representing GPHG * Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible * Supporting our customers’ needs and provide advice and guidance about appropriate services and referral routes, signposting to trusted partners agencies and service providers * To record information and update systems with survey data and ensure that all data is stored in accordance with GDPR * Attend and contribute to remediation pre-contract and progress meetings What you’ll need * Experience of working in a dynamic customer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements * Competent using Office 365 (compiling letters / reports / small spreadsheets) * Excellent communication skills (written, verbal and at all levels) * Knowledge of social housing is desirable * Ability to complete tasks in an accurate and timely manner when working under pressure * Organisation and excellent time management skills * Flexible approach and a can-do attitude * Proactive in identifying issues before they reach a complaint stage * Full driving license and use of a vehicle * Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you * A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing * A passion to advocate on behalf of people and communities * A commitment to work in partnership with others for the benefit of Great Places * A commitment to continuous learning and improvement * Ability to work flexibly and when needed outside normal working hours to ensure service continuity * An ability to work in uncertainty. * To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Professional Fees ¦ The business pays the cost of one professional membership fee for each colleague The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing