Contract Administrator / Helpdesk Advisor - Manchester

We are recruiting for an experienced Contract Administrator / Helpdesk Advisor to a growing team in a fast-paced, customer-focused environment in City Centre Manchester. This is a full-time opportunity. As the contract Administrator you will play a vital role in supporting both planned and reactive service delivery, while also handling new business enquiries. This is a permanent role paying £27k pa, working 8-hour shifts Monday to Friday between 7am and 6pm Benefits: Quarterly bonus scheme (up to £4k annually) 30 days holiday including bank holidays Medical Health Cash Plan Company Sick Pay Enhanced Pension Contributions Life Assurance Scheme Perkbox access including wellbeing packagesThe Role: Handling inbound calls and online enquiries Logging jobs and maintaining accurate data in the CRM Preparing job quotes using rate cards and tariffs Supporting customers with urgent issues and finding quick solutions Coordinating with commercial and operational teams to process orders Checking job information thoroughly before invoicing Occasional paid weekend support on a rota basis Full training providedAbout You: Detail-focused and confident with data entry Experience with CRM systems preferred Excellent customer service and communication skills Comfortable working in a busy, high-volume environment Flexible, proactive, and able to work beyond standard hours when needed Confident discussing services with new and existing clients Telesales experience is a bonus, but not essentialIf you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer