Academic Services Officer

This role plays a crucial part in our student journey, focusing on student attendance, attainment and assessment. Supporting the student body in the academic aspects of their day-to-day training, the Academic Services Officer is both an important student-facing and administrative member of the Fourth Monkey team. The ideal candidate will have excellent communication, administrative and organisational skills, proficiency in data management and experience of operating a student virtual learning environment. Requirements QUALIFICATIONS & EXPERIENCE REQUIRED * At least 2 years’ experience of working in an academic services role ideally within a Higher Education institution * Educated to degree level, or relevant qualification * Proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems * Demonstrable knowledge and experience of Microsoft Teams and incorporated operating software * Demonstrable rigour in reporting and administrative management * Demonstrable experience in contracting and budget management SKILLS REQUIRED * Understanding of data privacy standards * Solid communication skills, both written and verbal * Deep understanding of business principles and practices * Attention to detail * Organisational skills; planning skills; analytical skills; critical thinking skills * Problem-solving skills * Computer skills * Multi-tasking abilities * Integrity, honesty DESIRABLE * Awareness and experience of pastoral and welfare support or training in an educational setting is desirable KNOWLEDGE AND UNDERSTANDING REQUIRED * An awareness of Higher Education learning / arts training environments * An understanding of Higher Education procedures, data processing and reporting DESIRABLE * An understanding of, and interest in, the work of Fourth Monkey PERSONAL QUALITIES REQUIRED * Well-motivated, target-orientated and results driven * Excellent interpersonal skills and willingness to work as part of a small team and on one’s own initiative * Flexibility within a changing environment