Customer Service Administrator

Are you a people-first professional with a background in customer service or sales, ready to take your next step into client services and account management? If you’re passionate about delivering exceptional service and looking to grow into a pivotal, client-facing role, this could be the ideal opportunity for you. Join a dynamic team as a Customer Service Administrator, where you’ll play a key role in supporting high-profile clients, ensuring operational excellence, and creating outstanding experiences for both candidates and customers. What You’ll Be Doing as a Customer Service Administrator * Serve as the first point of contact for clients and candidates, providing prompt, professional support via phone, email, and in person. * Build and maintain strong client relationships by assisting with onboarding, placements, and contract renewals. * Coordinate interviews, manage candidate documentation, update records, and support daily administrative functions. * Work closely with recruiters, consultants, and internal teams to ensure smooth and efficient service delivery. * Maintain accurate communications and records using CRM systems to deliver a personalised, seamless experience. What You’ll Bring to the Role * Previous experience in customer service, sales, or account management. * Excellent communication skills with a natural ability to build rapport. * Highly organised and detail-oriented with the ability to juggle multiple tasks. * A collaborative team player who thrives in a fast-paced environment. * Confident using Office 365 and CRM platforms. * A genuine passion for helping people and delivering high-quality customer service. Why Become a Customer Service Administrator? * Clear career progression and development pathways. * Competitive salary with performance-based bonuses. * Hybrid working options – up to 3 days per week from home. * Flexible working hours to support work-life balance. * 23 days annual leave, plus your birthday off. * Ongoing training and support from a friendly, experienced team. Whether you're currently in a customer support, client services, or sales role, this is your chance to grow your career in a thriving, client-centric environment. Apply today and take the next step as a Customer Service Administrator! If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us