2nd Line Support Technician

2nd Line Support Technician Bournemouth Competitive Salary + Benefits

Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you!

Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career.

As 2nd Line Support Technician , you ll benefit from:

• Enhanced holiday allowance + Christmas Shutdown

• Enhanced pension contributions (1-2% of salary)
• Flexible working options and some remote working available
• Enhanced Maternity, Paternity, and Adoption leave
• Profit Sharing Programme
• Cycle to Work scheme and free daily beverages
• Retail discounts, financial planning services, and more!

As 2nd Line Support Technician, your key responsibilities will include:

• Troubleshooting and resolving 1st and 2nd line IT support queries for users
• Supporting users with hardware, software and network issues, including Microsoft and Mac OS
• Managing user accounts and devices using Intune and ensuring security protocols are followed
• Delivering IT training to users and troubleshooting system-related problems
• Collaborating with the IT team on projects and escalations for advanced issues

As 2nd Line Support Technician, your skills and experience will include:

• 3+ years in IT support with a strong background in 2nd line support
• Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting
• Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive)
• Strong communication and customer service skills, particularly with VIP support
• A proactive, calm, and patient approach, with a passion for teaching and continuous learning

If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.