Housing Officer

We are looking for a dedicated and proactive Housing Officer to join our team in the heart of Enfield. If you are passionate about delivering high-quality housing services and enjoy making a difference to your community, this is the perfect role for you! Key Responsibilities: * Tenancy Management: Manage council housing tenancies, ensuring tenants comply with tenancy agreements, and resolve tenancy-related issues (e.g., rent arrears, antisocial behavior, property maintenance). * Tenant Support: Provide support and advice to tenants on housing-related issues, such as rent payments, housing benefits, and general tenancy queries. * Rent Collection: Oversee the collection of rents, monitor arrears, and work with tenants to develop repayment plans as required. * Property Inspections: Conduct regular property inspections to ensure properties are in good condition, and carry out follow-up actions for repairs and maintenance. * Allocations & Transfers: Assist in the allocation and transfer of properties according to local housing policies, ensuring fair distribution based on need and eligibility. * Complaint Management: Investigate and resolve tenant complaints in a timely and professional manner, ensuring high levels of tenant satisfaction. * Collaboration with External Agencies: Work alongside support agencies, social services, and contractors to ensure tenants receive the appropriate assistance and services. * Health and Safety Compliance: Ensure properties meet health and safety standards and adhere to housing regulations. Essential Qualifications & Skills: * Experience: At least 2 years of experience in social housing or property management (preferably within local government or housing associations). * Knowledge: A good understanding of housing law, tenancy agreements, rent collection, and local government housing policies. * Communication Skills: Excellent communication skills (both verbal and written) to effectively liaise with tenants, colleagues, and external agencies. * Organisational Skills: Strong ability to manage your time effectively, handle a caseload, and work independently. * Problem-Solving: Ability to identify problems and find creative solutions to ensure tenant satisfaction. * IT Proficiency: Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita). * Driving Licence: A full UK driving licence is preferred but not essential. Desirable: * Relevant Qualifications: A housing or property management qualification (e.g., CIH Level 3 Certificate in Housing). * Experience in London: Familiarity with housing issues specific to the London area (e.g., high demand, affordable housing shortages). * Multilingual: Ability to speak additional languages is an advantage. What We Offer: * Competitive salary and benefits package. * Ongoing training and development opportunities. * Supportive work environment and the chance to make a difference in the community. * Flexible working options and a healthy work-life balance