PPM and Helpdesk Administrator

PPM and Helpdesk Admin - Winsford CW7 1AU- immediate start - Leading employer - long term contract Are you hard working, reliable and looking for work with a leading employer? We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Overview * Monday to Friday 9am to 5pm * Overtime available if required * £13.38 PAY RATE + Holiday (weekly pay) + Pension * Temp contract - Potential for permanent position for the right candidate * Full training provided * Excellent working environment / Team Duties include: * Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared. * Provide exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution. * Be accountable for and manage the PPM process from end to end. * Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring. * Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end. * Achieve key performance indicators and service level agreement targets for each request and set expectation with customer. * Produce and share KPI reports monthly with Account Manager. * Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities. * Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs. * Manage lift inspections and corresponding remedial actions. * Responsible for raising PO’s and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end. * Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs. * Promote customer feedback and surveys Experience needed: * Excellent verbal and written communication skills, with a proven experience of managing complex relationships. * Good understanding and experience of CAFM and finance management systems * Able to work on own initiative within a team environment. * Attention to detail. * Integrity and professionalism. * Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook For more details, please apply today or call Saransh Mehta (phone number removed)