Service Desk Engineer

Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm .Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits. Key Responsibilities: * Provide hardware, software, network, and application support to external customers * Manage incident tickets through the Autotask system and ensure timely customer updates * Resolve incidents in line with SLAs, escalating when necessary * Enhance first-time fix resolution times and drive service improvement within the service desk * Communicate effectively and promptly with customers * Maintain accurate documentation in the centralised management database * On-site support to resolve outages as needed to meet SLAs * Continuously develop technical skills through training and hands-on experience Skills Required: * Minimum 2 years of experience in a 1st or 2nd line service desk role * Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions * Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA) * Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software * Excellent communication and interpersonal skills. Benefits Package: * Westfield Healthcare * Flexible Working Arrangements * Pension Scheme * Employee Recognition Scheme Salary £(phone number removed) DOE We aim to respond to all applicants within 5 days - to avoid missing out, please apply today