Repair Centre Manager

Repair Centre Manager Negotiable Salary 45 hours per week Location: Yeovil BA22 What We Offer * Competitive salary plus performance-based bonus. * 28 days’ annual leave (inclusive of bank holidays). * Workplace pension scheme. * Comprehensive training and development opportunities. * Long service rewards, including additional holiday entitlement. * Employee well-being services to support your mental and physical health. * Complimentary uniform and personal protective equipment (PPE). * Life assurance cover. Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences. About the Role: As a Repair Centre Manager, you will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results. Key Responsibilities * Drive sales and profit performance, ensuring alignment with business plans. * Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development. * Lead daily meetings with key team members to set and achieve output targets. * Monitor and resolve customer complaints promptly and fairly. * Collaborate with the Business Development team to meet service-level agreements. * Prepare accurate weekly and monthly reports (DOS) in line with business requirements. * Act as the 'public face' of the site while managing all operational aspects of the branch. * Proactively gather and act on customer feedback to improve service delivery. * Build detailed knowledge of client profiles to maximise upselling opportunities. * Foster a flexible and well-resourced team environment. * Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements. What We Look For * Passion and commitment to delivering high-quality repairs and excellent customer outcomes. * Team-oriented individual with the ability to work independently. * Strong knowledge of modern repair methods and a focus on maximising repair opportunities. * Commercially savvy, with the ability to drive productivity and profitability. * Enthusiastic about adopting best practices and continuous improvement. * Minimum of five years’ management experience in a relevant field. * Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff. * A collaborative and inclusive approach to team management. * Proficiency in relevant software, including Office 365. * VDA IMI and Audatex qualifications (preferred). About You: You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation. For those that do not have previous bodyshop experience – full training and industry support will be provided for the right candidate. Why join the Motofix family? Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele. Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”. Next steps Contact our talent team who will be in touch within 5 working days Please check out our website for our privacy and covid-19 welfare policies