Compliance Administrator

Job Title: Compliance Administrator
Location: Office Based in Gloucester
Salary: GBP25,000
Contract Type: Full time permanent

The Compliance Administrator plays a crucial role in assisting the Third-Party Oversight Manager in managing the oversight process of Appointed Representatives (ARs), Introducer Appointed Representatives (IARs), and other third-party distribution relationships. This position provides administrative and operational support to ensure efficient and effective oversight activities.

Responsibilities:

Administrative Support:

- Maintain accurate and up-to-date records, documentation, and databases for all third-party entities

- Coordinate and schedule site visits, meetings, and training sessions

- Prepare and distribute meeting agendas, minutes, and other relevant materials

- Assist in the preparation of reports, presentations, and other documentation as required

Oversight and Monitoring Support:

- Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics.

- Support the coordination and execution of mystery shopping exercises within AR premises.

- Monitor and track training completion data for AR colleagues.

- Assist in the preparation of AR oversight packs for governance forums.

Communication and Coordination:

- Act as a liaison between the Third-Party Oversight Manager and third-party entities, facilitating effective communication and coordination.

- Coordinate and schedule Approved Person check-in calls and regulatory update sessions.

- Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities.

Project and Task Management:

- Support the Third-Party Oversight Manager in managing projects and initiatives related to third-party oversight.

- Maintain project timelines, task lists, and follow-up on outstanding items.

- Assist in the coordination and implementation of new processes or systems related to third-party oversight.

Continuous Improvement:

- Identify opportunities for process improvement and streamlining within the third-party oversight function.

- Suggest and implement changes to enhance efficiency and effectiveness.

- Provide feedback and recommendations to the Third-Party Oversight Manager based on observations and insights.

Skills & Experience:

- Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.

- Strong stakeholder management

- Attention to detail

- People management

- Well-developed report writing, verbal and written communication and presentation skills;

- Familiarity and competency using MS Office (Word, Excel, Outlook)

- Strong organisational and time management skills

- Good written and verbal communication

- Ability to influence

- Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material (Desirable)

- Understanding of the insurance placement process (Desirable)

Why Join Us?

- Competitive salary and benefits package

- Flexible working and holiday options

- Pension, enhanced parental leave, and life insurance

- Discounts on technology, travel, and leisure

- Learning and development opportunities

- Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

REF-(Apply online only)