Senior Payroll Advisor

About the role As a Senior Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience. If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you. This role is based from our Swinton office on a hybrid basis, with three days per week in the office. Key responsibilities include: * Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. * Owning and taking responsibility for the client journey, always ensuring service excellence. * Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. * Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. * Using the CRM to record details of all client interactions. * Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. * Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate. * Conducting account client reviews. * Raising system bugs and improvement ideas with technical support. * Knowledge sharing with peers to create a team of payroll experts. * Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts. * Working closely with payroll processors (based in Kochi, India). * Sharing ideas to help improve processes. * Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself. * Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars. Skills & experience * Previous experience working in Payroll, at an Advisor or Senior Advisor level. * CIPP or equivalent qualifications are desirable. * Excellent ability in building positive customer relationships. * Excellent interpersonal and communication skills. * Moorepay HR expertise or alternate platforms (desirable). * Experience of operating within an outsourcing service provider (desirable). * Eager to learn and develop with great coaching and mentoring skills. * Highly organised and methodical in your approach. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: * A career packed with opportunity, in a stable and growing company. * A comprehensive programme of learning and development. * Competitive base salary. * 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! * Private medical insurance and life assurance 4x salary. * Enhanced pension with up to 8.5% employer contributions. * A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure