Control Tower Operations Supervisor

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Location: East Midlands Gateway Salary: £34,068.06 Hours: 40 hours per week Due to exceptional growth Arvato Uk are seeking a proactive, detail-oriented and results driven Operations Supervisor to lead day-to-day operations and support our teams in achieving performance goals.  Our Control Tower hub is the heart of our operation for ensuring order-flow and technical information is processed accordingly. Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. Your Tasks  Technical Leadership of the operator warehouse control tower.  Steering, coordination and implementation of the processes as well as planning of the daily business  First point of contact for all process and technical faults and forwarding of reports to the involved departments  Identification of optimisation potential, initiation of corrective measures and success control  Ensuring SLA compliance  Operational implementation of projects and documentation of processes  Working in the SAP system  Participation in resource planning (staff and infrastructure)  Organization of the cross-customer deployment of Operator Warehouse Control Tower  Leading and managing and team to achieve and exceed SLAs Distributing work orders and ensuring the workload of the employees People management activities   Your Profile   Experience of working with computerised systems ideally SAP  Experience of operation in an FMCG environment  Able to demonstrate reliability, good time management and organisation skills Ability to Supervise, lead and motivate teams and provide coaching and feedback Good written and verbal communication. Good numerical skills and record keeping skills. Able to demonstrate excellent attention to detail. Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner. Strong customer focus   We Offer    25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days   Pension contribution  A life assurance policy that pays out 4 x Salary   Employee Assistance Programme that provides you with confidential support, information, and advice to help you  Employee Discount Scheme through Benefit Hub Free car parking   Profile