Client Manager (Commercial) - Manchester

Purpose of Role

Working in a fast-paced environment, responsible for managing a portfolio of Invoice Discounting and Factoring clients with funds in use of up to 1m in the Manchester Commercial Team. Ensure delivery of excellent customer service whilst maintaining a strong focus on risk management to preserve low bad debts and maximise client life and income. Strong interpersonal skills, building and maintaining relationships within the company and with our wider network of working partners. Responsible for producing annual reviews and ad hoc reports to a high standard and in line with the company's Credit Policy.

Key Responsibilities

Main Tasks:

• Manage and control a portfolio of 40-50 factoring and invoice discounting clients with funds using up to 3,000,000.
• Minimise the risk of loss by using risk management tools and implementing risk management procedures.
• Maintain an understanding of the value of additional security in place per client.
• Maximise client life by ensuring delivery of excellent service and implement additional services where appropriate.
• Maximise income by ensuring the correct fee rates are maintained and by ensuring additional fees are charged where appropriate.
• Obtain and review financial information from clients.
• Undertake annual client reviews and ad hoc reviews where facility changes are required.
• Undertake client visits as required.
• Source new business opportunities for the company from existing client base.
• Take on new clients as required.
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Standard of performance:

• Maintain bad debt write-offs to within the annual budget.
• Ongoing management of collateral performance.
• Good working knowledge and maintenance of Risk Factor covenants.
• Ensure risk-reducing actions are prioritised and completed, and risk issues are promptly reported.
• Respond to client audits promptly and act on recommendations.
• Establish and maintain effective relationships with clients.
• Achieve additional income levels as per annual budget.
• Source new business referrals from existing clients .
• Source asset finance opportunities from existing clients.
• Ensure client relationships are profitable.
• Complete annual reviews and client amendment requests to a high quality in a timely manner and within 10% of portfolio number.
• Document issues discussed and agreed at client visits.
• Ensure prompt and accurate completion of all month end reporting.

Risk and Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills and Experience:

Essential

- Industry specific experience including exposure to credit & risk.

- Client Management experience.

- Competent in understanding and interpreting financial information.

- Report writing and ability to meet deadlines.

- Strong customer service focus.

- Knowledge of Microsoft Office.

Desirable

- Knowledge of using RiskFactor.

Education:

Desirable

- ABFA qualification to at least certificate level (or studying towards this qualification).