Instructional Design Project Manager

Description The Knowledge Base (KB) and Learning Support System are crucial for empowering WhatsApp vendor teams by providing accurate, up-to-date information and training to support informed decision-making. Our ability to maintain the integrity of these core processes will have a direct impact on key WhatsApp organisational objectives: 1- Maximising the value of our human workforce (Scaled Ops) 2- Agent Enablement (TASS and PRM) The role focuses on developing and managing WhatsApp Scaled Operations organizational training and knowledge assets. Knowledge Management (50% of capacity): Design and build effective learning solutions. Manage the day-to-day operations of the learning system, reviewing ongoing work and upcoming projects and collaborate with subject matter experts to develop eLearning and instructor-led learning assets in Xyleme LCMS and CSOD LMS. Continuously evaluate and maintain up-to-date learning material, and strategically package learning solutions in various scalable formats. Instructional Design (50% of capacity): Develop and implement a comprehensive knowledge management strategy to capture, update, maintain and organise, and share critical workflow guidelines and information across the vendor sites, ensuring agents have seamless access to accurate and up-to-date knowledge, with a focus on improving operational efficiency, reducing knowledge loss, and enhancing decision-making capabilities. Skills Pm tools Project management pmi certified pmp Digital marketing Employee Value Proposition Interaction with different stakeholders, a chance to impact the quality. Job Title: Instructional Design Project Manager Location: Dublin, Ireland Job Type: Contract Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. (phone number removed). TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield