Customer Success Administrator

Due to continued growth, our client based near Royston is looking for a customer success administrator to join their training team within their operations department, reporting into the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying £24,500-£26,500 depending on experience. Key Responsibilities: Project Coordination * Supporting all areas of project coordination from our clients such as setting up projects and work. * Supporting with closing off projects, collecting and collating feedback from all Stakeholders. * Supporting the Operations team to produce contract performance data for account management reporting. * Supporting the Operations team in all aspects of administration of delivery provided, including setting up, PDF conversion and any other internal processes. * Attending Associates days as required. * Inputting data into systems and databases which includes evaluation data and confidential Equalities data. * Contributing to the smooth f low of work by taking enquiries for work and passing incoming calls to the appropriate department/person. * Meeting or exceeding the Quality Delivery Plan standards and contributing to the review of these standards at regular intervals. * Printing and binding of materials when needed and management of our external printing supplier. * To re-order consumables as required. Accreditation * Administering all aspects of the accreditation process for training courses including registering learners, records of learning and certification. * Administering the email, including managing post course submissions and allocating assessors, chasing and sending assessment forms. * Administering course attendance certificates and external accreditation certificates processes. Compliance * Adhering to and working in accordance with agreed Company policies, procedures * and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities. * Ensuring compliance with our Information security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and * CE/CE+. * Complying with company document management system and version control. * Adhering to company brand in all correspondence and materials delivered by the company, by applying consistent, marketing-approved templates for all activities. * Developing and maintaining a positive relationship with clients and their staff, as well as with associates. * Undertake any other duties necessary to this position as reasonably delegated by the SLT or Line Manager. Person Specification: * Previous experience in business support administration. * Experience of using CRM databases such as Salesforce is preferred but not essential. * Excellent verbal and written communication skills with attention to detail. * Proficient Microsoft software skills – including Word, Excel and PowerPoint. * Self-motivated with the ability to work well in a fast paced, dynamic team environment. * Ability to engage with all Stakeholders in a confident and professional manner