Neighbourhood Officer

Job Title: Neighbourhood Officer

Location: Leeds

Salary: GBP33,498 + Essential Car User Allowance

Job Type: Full time, Permanent.

Closing date: 8thMay 2025.

Interviews Date: to take place on 15th & 16th May 2025.

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

The Vacancy:

Are you passionate about people, communities, and making a difference?

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.

What you'll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.
• Collaborating with internal teams and external agencies to improve community wellbeing
• Using feedback and performance data to improve services and customer satisfaction

What we're looking for:

• Proven experience in housing management and/or delivering care and support services
• A confident communicator with a customer-focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Proficient in navigating digital and computer-based systems
• Skilled in problem-solving and confident in making informed decisions
• Committed to continuous improvement and delivering high-quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

Please click on the APPLY button to be redirected to our careers page to apply for this role.

Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.