Front Desk Supervisor

Front Desk Supervisor Wanted In LEICESTER! Logistics People are looking for Front Desk Supervisor based at our Eddie Stobart Leicester depot. Our customer is one of the biggest names within the HGV industry, with the latest vehicles on the market, which means you get the best HGV experience and a top range vehicle to work with. Location: Leicester, LE4 1BS Working Hours: 4 On 4 Off Night Shifts Available  Pay rate: £27,240.81 P/a (equivalent to £15.25 p/hr) Main Responsibilities & Objectives: Receive and action calls from drivers via designated call-handling function Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan  Escalate to Planning any delay impacting driver shift time Monitor consignments and escalate any potential service risks to the appropriate teams Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate  Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager Update required reports / spreadsheets daily  Complete end of shift checks as required Skills & Knowledge Experience in transport supervision Good communication skills Calm under pressure Outlook, Excel, knowledge Organised with good attention to detail What are the benefits of working for Logistics People? 24/7 on-site support Career progression opportunities Temp to Perm opportunities Long term work Modern Facilities Immediate Starts Great Rates Of Pay DON’T BE SHY!! APPLY – SUBMIT YOUR APPLICATION TODAY