Customer Service Administrator

Customer Service Administrator Rugby Salary to £26,000 - £28,000 Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion. Duties: * Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner. * Managing customers’ expectations during the process and project closure phase. * To resolve challenges for customers when orders cannot be fulfilled. * Finalisation of projects under the guidance of Sales Team. * Adhering to company processes and procedures. * Develop good working relationships with Sales, Logistics and Accounts Departments * Build excellent relationships with customers. Experience: * Experience within customer services * Knowledge of CRM systems * Good knowledge of MS office (essential) * Strong administration and customer service skills * Ability to work calmly in a busy environment Personal Attributes: * Strong communication and social skills * Objective-orientated * Strong work ethic, open and reliable * Outstanding organisational skills * Flexible approach with the ability to work on your own initiative Other Criteria: * Good knowledge of MS office * Ability to learn and adapt to company products quickly