Maintenance Manager

About the Role: We are currently recruiting on behalf of a respected building services contractor for an experienced Reactive Service Maintenance Manager to oversee the delivery of mechanical maintenance services on a key council contract. This is a pivotal role in the business, responsible for managing day-to-day operations and ensuring reactive maintenance jobs are completed efficiently, safely, and to a high standard. You will act as the central point of contact for the council, contractors, and internal teams—managing the process from initial job receipt through to resolution and close-out. The role is based in Leicester, with hybrid working available following the completion of a successful probation period. Key Responsibilities: * Manage and coordinate reactive mechanical maintenance works on council-owned buildings and facilities. * Act as the primary liaison between the client (local authority), internal teams, and external contractors. * Oversee the full lifecycle of maintenance jobs – from job logging, resource allocation, site access coordination, through to completion and reporting. * Ensure all work complies with current regulations, health & safety standards, and contractual obligations. * Manage the allocation of engineers and subcontractors to ensure responsive and timely service delivery. * Assist with monitoring KPIs and service level agreements (SLAs), and take appropriate action to address performance issues. * Support the preparation of reports, documentation, and client updates as required. * Identify recurring issues and propose improvements to reduce future reactive maintenance demand. * Contribute to team meetings, continuous improvement discussions, and assist with the planning of future service delivery. Requirements: Essential: * Proven experience in a reactive maintenance management role. * Strong mechanical services background – either via trade, engineering, or technical qualification. * Sound understanding of mechanical building services systems (e.g., heating, plumbing, ventilation, etc.). * Excellent communication and coordination skills – able to manage multiple jobs and stakeholders. * Strong organisational and time management abilities. Desirable: * Experience working within a building services, M&E, or facilities maintenance contractor. * Knowledge of relevant compliance requirements for council/public sector buildings. What’s on Offer: * Competitive salary and benefits package (dependent on experience). * Opportunity to work with a well-established and growing contractor. * Hybrid working flexibility after probation period. * Collaborative team culture and support from experienced colleagues. * Clear visibility and impact on service delivery performance. * Career development opportunities in a stable and expanding business. This role is ideal for a confident and hands-on Service/Maintenance Manager with strong mechanical knowledge, who thrives in a fast-paced environment and enjoys building strong working relationships with both clients and engineers