Customer Service Advisor

Edinburgh Ref: VA2732 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Customer Service Advisor – Edinburgh Full-Time | Competitive Salary | Automotive Industry Are you passionate about delivering excellent customer service? We’re expanding our team in Edinburgh and looking for a confident, organised, and friendly Customer Service Advisor to be the welcoming face and voice of our business. What You’ll Do: * Greet customers professionally and create a positive first impression * Handle inbound calls and route them efficiently * Keep customers informed on the status of vehicle repairs * Manage appointments and workshop bookings * Respond to general enquiries with helpful and proactive support * Support day-to-day administrative duties What We’re Looking For: * Previous experience in a customer service or front-of-house role * Excellent communication and interpersonal skills * Strong multitasking and time management abilities * Basic IT skills, including Microsoft Office * A positive, calm, and professional attitude under pressure * Automotive industry experience (desirable but not essential) Why Join Us? * Be part of a friendly, supportive, and growing team * Career development opportunities within the automotive sector * A professional and engaging work environment * Training provided to help you thrive in your role Apply Today If you’re a people person with a passion for service, we’d love to hear from you. Join us in Edinburgh and help us deliver a smooth and stress-free experience for every customer