Rewards Operations Advisor

Payroll & HR Administration Support Location: Broughton, Chester Pay: £16.08 per hour PAYE / £21.51 per hour Umbrella Contract: 12-month contract, full-time We’re looking for a detail-oriented Payroll & HR Administration Support Officer to join a busy and fast-paced team based in Broughton, Chester, on a 12-month contract. This is a great opportunity to support a UK-wide workforce by processing payroll and HR-related transactions, delivering excellent customer service, and ensuring a smooth payroll cycle. You’ll play a key role in supporting both internal and external stakeholders, responding to payroll queries, and producing important HR documentation such as employment references and solicitor correspondence. Key responsibilities: Payroll Transactions: Process internal submissions such as: Detached Duty, On Call, Standby One-time payments Memberships, Loans, PASS Scheme Working Party Subsistence P45s & New Starter Declarations Settlement Agreements & Court Orders Time-Related Updates: Handle entries for: Overtime & Shift Changes Sickness & Phased Return to Work Time Saving Accounts & Salary Offsets HR Admin Activities: Produce HR correspondence including references and solicitor’s letters Provide first-line support on the flexible benefits platform Maintain the e-pay tool and manage related queries Create mail merges for internal communications Manage the relationship with the external e-payslip provider What we’re looking for: Skills and Qualities: Customer-focused and results-driven Proactive, solution-oriented, and able to work independently A collaborative team player with a “can-do” attitude Able to meet deadlines and remain calm under pressure Organised, adaptable, and committed to continuous improvement Excellent interpersonal and communication skills Experience and Knowledge: Previous experience in payroll processing and query handling Understanding of PAYE, SMP, SPP, SSP, pensions, and statutory deductions Familiarity with payroll systems – SAP experience is a bonus Confident in a busy office setting with varied administrative duties Skilled in using Google Workspace (Docs, Sheets, etc.) To apply or find out more, get in touch today