Hire Controller

Hire Controller Huddersfield £29,000 + Monthly Commission Full-Time - Hire Industry Experience Required Are you an experienced Hire Controller or Customer Service professional with a background in the tool, plant, or equipment hire industry? We’re looking for a confident, organised, and customer-focused individual to join our busy Huddersfield depot. This is a fantastic opportunity to join a fast-paced, growing business where no two days are the same. If you thrive on building relationships, solving problems, and staying on top of logistics and admin – we want to hear from you! What You'll Be Doing * Welcoming customers at the trade counter and assisting with enquiries. * Handling incoming calls, emails, and messages efficiently and professionally. * Negotiating hire rates, deposits, transport costs, and resolving damage disputes. * Offering advice, solving problems, and building long-term customer relationships. * Processing hire orders via our internal system – including contracts, transport notes, damage charges, and workshop job sheets. * Monitoring stock levels and coordinating equipment transfers between depots. * Planning driver schedules for timely deliveries and collections. What We’re Looking For * Proven experience in a Hire Controller or similar role (tool, plant, or equipment hire). * A natural communicator with strong customer service skills. * Organised, calm under pressure, and able to juggle multiple priorities. * Comfortable negotiating and solving problems with a customer-first mindset. * Good with numbers, words, and systems – you’re confident with IT and admin tasks. * A team player who’s eager to learn and contribute to a busy, positive environment. What’s In It for You? * Salary up to £29,000 depending on experience * Monthly commission structure to reward your performance * A supportive team environment with genuine career progression opportunities * The chance to be part of a growing company with a great reputation in the industry