Domiciliary Care Manager

Domiciliary Care Manager Location: Ayslham, Norfolk Salary: £42,500 per annum Contract Type: Full-time, Permanent Are you a passionate and driven leader with a strong background in domiciliary care? Are you ready to take on the challenge of building and leading a new branch from the ground up? If so, we have an incredible opportunity for you! About the Role As a Domiciliary Care Branch Manager, you will be responsible for setting up and driving the operations of an exciting new branch in Sudbury, Suffolk. This is a unique opportunity to shape the future of home care services in the area while ensuring the delivery of high-quality, client-centered care. Your role will involve overseeing all aspects of the branch’s operations, ensuring compliance with regulations, and leading a dedicated team of professionals. With a focus on quality, safety, and client satisfaction, you’ll play a pivotal role in improving the lives of those who rely on care services to maintain their independence at home. Key Responsibilities * Leadership & Management * Recruit, train, supervise, and inspire a high-performing team of caregivers, nurses, and administrative staff. * Foster a positive and supportive work environment, setting clear goals and encouraging professional development. * Operational Excellence * Manage client intake, scheduling, and care planning to ensure seamless service delivery. * Monitor and analyze key performance indicators (KPIs) and financial metrics to drive branch success. * Client Focus * Build strong relationships with clients and their families, conducting assessments and developing tailored care plans. * Address client concerns promptly, ensuring high levels of satisfaction and well-being. * Quality Assurance & Compliance * Implement quality control processes and ensure compliance with industry regulations and standards. * Conduct audits and inspections to maintain the highest standards of care. * Community Engagement & Business Development * Develop relationships with referral sources, such as healthcare providers and community organizations, to promote services. * Participate in local events and networking opportunities to build awareness of the branch. * Risk & Resource Management * Conduct risk assessments, ensure staff training on safety protocols, and manage resources effectively to maintain financial sustainability. What We’re Looking For * Proven experience in a management role within domiciliary care (essential). * Strong knowledge of CQC standards and compliance requirements. * Exceptional leadership and communication skills with a passion for team development. * A strategic thinker with business acumen and a track record of achieving growth. * NVQ Level 4/5 in Health and Social Care (or equivalent). * Full UK driving license. What’s in It for You * Competitive salary of £42,500 per annum. * The chance to lead a new branch and make a meaningful difference in the Sudbury community. * A collaborative and supportive work environment. * Opportunities for career progression and professional development